Taylors of Grampound is a leading private home care company based in Cornwall founded in 2003 by Trish Taylor. Trish had many years of experience in the health sector and struggled to accept the standards of personalised care within the community. From this, the concept of Taylors of Grampound was born. With the creation of the company, Trish was able to employ people that were caring and dedicated to helping others remain in their own home.
Trish retired in 2017 therefore Claire Taylor-McHale and Kevin Taylor-McHale are the owners and Directors of Taylors of Grampound. Claire and Kevin learned from both personal and professional experience the importance of a reliable, responsive and top-quality support service for people within the community. They share a desire to improve the quality and value of care across Cornwall and are inspired to build the Taylors of Grampound business.
Now a leading private home care company based in Cornwall they are determined to grow a new type of social care business that improves care standards across communities. Claire and Kevin are passionate about providing fun, relevant and quality training to their staff. They believe the process of acquiring high-quality care services should be available and easy for all.
Unlike introductory agencies, every part of our service is regulated, inspected and rated by the Care Quality Commission (CQC). Our management team has a hands-on approach and not only meets every potential client and maintains regular contact once the personal care plan has been implemented, they also carry out support on a regular basis in order to carry out reviews and quality auditing. We are firmly rooted in ethical policy, equality and a fair provision of care and support services.
Care is our core business and the support we deliver helps people. Caring defines us and our work. People receiving our care and support expect it to be right for them, consistently, throughout every stage of their life.
Compassionate care is given through relationships based on empathy, respect and dignity – we believe that kindness is central to how people perceive their care.
Our staff are competent. They can understand individual’s health and social needs to deliver effective care and support based on research, experience, training and evidence.
Communication is central to our successful caring relationships and to effective team working. Communication is the key to a good workplace with benefits for those in our care and staff alike.
Courage enables us to do the right thing for the people we care for, to speak up when we have concerns and to have the personal strength and vision to innovate and to embrace new ways of working.
A commitment to our clients is a cornerstone of what we do. We build on our commitment to improve the care and experience of our clients, to act to make this vision and strategy a reality for all and meet the health, care and support challenges ahead in adult social care.